Shipping Policy

At Heaven Sent, every order is prepared with care and purpose. Many of our products are made to order or sourced through trusted fulfillment partners to help reduce waste and maintain quality standards.

Processing Times

Please allow 2–7 business days for order processing before shipment. During periods of high demand, launches, holidays, or supplier restocks, processing times may be extended.

Shipping Timeframes

Estimated delivery times may vary depending on your location, product availability, and supplier stock levels.

Estimated Delivery Times

Australia: 7–28 business days
International Orders: 10–35 business days

Please note these timeframes are estimates and may occasionally be affected by:

Supplier stock availability
Carrier delays
Customs processing
Peak holiday periods

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking details where available.

Split Shipments

Some orders may arrive in separate packages depending on product availability and fulfillment locations.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Heaven Sent is not responsible for orders shipped to incorrectly entered addresses.